There's a timeless quote by Maya Angelou which encapsulates this perfectly: "At the end of the day people won't remember what you said or did, they will remember how you made them feel."
As much as we'd like to believe that humans are logical creatures, and while some are better at using this part of our brain than others, most human beings are impacted greatly by, and tend to use the emotional side of their brain more.
With that in mind, today's fast-paced corporate world poses a major challenge. Transactions are completed at lightspeed. The work is getting done. But are people taking the time to communicate empathetically and in a way that will be beneficial in the long run? Or is there no time for small talk -- end of story?
Most people leave jobs because of people. Perhaps you've had a boss who is very matter-of-fact. Direct. To the point. No time for any unrelated details. This approach can be effective, but how does this communication style make his or her employees feel? Is there a way for a manager to be direct and still take care of his or her employees' feelings?
One of the most important things in life is being aware of how we make others feel. And if we're not making them feel the way we are intending to, it is crucial that we find ways to tweak our approach to achieve the desired results.
How do you make others feel?